At lv66, your privacy is more than a formality. We invest in the latest encryption technology and enforce strict procedures to ensure your personal information remains secure, confidential, and fully in your control.
All communications between your device and lv66 servers are protected with SSL 256-bit encryption. Sensitive data such as passwords and payment information is stored in a form that is unreadable to anyone without the correct decryption key.
You have full control over your personal data. You can request to view, update, or delete your information at any time through our support team, which operates 24/7 year-round.
Your deposit records, withdrawal history, and game activity are kept strictly confidential. lv66 does not disclose your transaction history or account activity to any third party without your explicit consent or a court order.
The lv66 infrastructure uses enterprise-grade data centers with multiple layers of physical and cyber protection. Data backups are performed automatically and regularly to ensure your information is never lost under any circumstances.
Only lv66 staff who have completed data protection training and signed confidentiality agreements are permitted to access player data. All access is logged and periodically audited to prevent any internal misuse.
The lv66 Privacy Policy is designed to comply with applicable data protection laws in Malaysia. We continuously update our internal procedures whenever there are relevant changes in the regulatory landscape.
Lv66 takes its responsibility to protect player privacy very seriously. This Privacy Policy explains in detail how we collect, use, store, and protect the personal information you share with us when using the lv66 platform.
This policy applies to all users of the lv66 platform, including unregistered website visitors, registered members, and any individual who interacts with our platform through any channel — including the website, mobile app, or customer support.
By registering a lv66 account or continuing to use our platform, you are deemed to have read, understood, and agreed to this Privacy Policy in its entirety. If you do not agree, please stop using our platform and contact us to close your account if needed.
This Privacy Policy should be read alongside the lv66 Terms and Conditions, which form part of your overall agreement with our platform. Any conflict between these documents will be resolved in favor of the interpretation that best protects your privacy.
Lv66 collects various categories of information depending on your interaction with our platform. The following is a comprehensive overview of the types of data we process:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number, photo | Account Verification (KYC) |
| Contact Information | Email, phone number, residential address | Communication and Support |
| Financial Information | Bank account number, account holder name, payment method | Deposits and withdrawals |
| Activity Data | Game history, bets, wins, and losses | Account Management and Compliance |
| Technical Data | IP address, device type, web browser, operating system | Security and Fraud Detection |
| Cookie Data | User preferences, login sessions, usage analytics | User Experience and Marketing |
We only collect data that is genuinely necessary to provide the services you request. lv66 does not collect sensitive information such as medical records, religious beliefs, or political affiliations unless specifically required by applicable law.
All information you provide during registration and the KYC process is stored in an encrypted format using the latest industry standards. Credit or debit card details are not stored directly on our servers — they are processed through PCI-DSS certified payment providers.
Every piece of information we collect is used for a specific and legitimate purpose. The following is a detailed description of how lv66 uses your personal data:
Lv66 will not use your data for any other purpose beyond the scope stated above without first obtaining your explicit consent. Any new use of your data will be communicated to you via email or an in-platform notice.
Lv66 does not sell, rent, or trade your personal information to any external party for their marketing purposes. However, in operating the platform safely and in compliance with the law, we may share your data with the following categories of third parties under limited circumstances:
All third parties that receive your data through lv66 are required to comply with privacy policies that match the level of protection we provide. We conduct regular reviews of all vendor partners to ensure ongoing compliance with the privacy standards we have set.
Lv66 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can control or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and your experience on the lv66 platform. For more information on managing cookies, please refer to your web browser's help documentation.
We also use analytics technology to understand platform usage patterns in aggregate. This analytics data is processed in a format that does not directly identify individuals and is used solely for internal product improvement purposes.
Lv66 consistently invests in the latest security technologies and procedures to protect your data from unauthorized access, disclosure, alteration, or destruction. Key security measures we implement include:
While we take all reasonable precautions, no system is 100% immune to cyber risks. In the event of any material security incident affecting your data, we will notify you within 72 hours of the incident being detected, in accordance with industry best practices.
You also play an important role in keeping your account secure. Please ensure your password is strong and unique, do not share your login credentials with anyone, and always log out on shared devices.
As a lv66 player, you have the following rights regarding your personal data. All rights can be exercised by contacting our customer support team:
Request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
Request correction of inaccurate or outdated information. We will update your records promptly once identity verification is complete.
Request deletion of your data. Subject to mandatory legal retention requirements that may prevent the immediate deletion of certain records.
Request that we restrict how we process your data under certain circumstances, such as when you are disputing the accuracy of your information.
Request your data in a structured, machine-readable format for transfer to another service provider of your choice.
Object to the processing of your data for direct marketing purposes. You may unsubscribe from marketing communications at any time.
To exercise any of the above rights, contact our support team via live chat or email. We will verify your identity before processing any request related to personal data to ensure the security of your information.
Lv66 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. General data retention guidelines are as follows:
Once the specified retention period has elapsed, your data will be deleted or anonymized in a manner that ensures it can no longer be personally linked to you. The deletion process is carried out automatically through our scheduled records management system.
The lv66 platform may contain references to or integrations with third-party services such as game providers, payment systems, and customer communication tools. This Privacy Policy applies only to data collected and processed directly by lv66.
Lv66 is not responsible for the privacy practices of game providers or other third parties that may process your data independently in the context of delivering their services. We encourage you to read the privacy policies of the relevant providers to understand how they handle your data.
All game providers and technology partners integrated with the lv66 platform undergo a security and privacy assessment before being permitted to operate on our platform. We only work with providers whose security and privacy standards are on par with our own.
The lv66 platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal information from individuals under the age of 18.
If we discover that we have inadvertently collected data from a person under 18 years of age, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has registered a lv66 account without authorization are requested to contact our support team immediately.
Lv66 implements robust age verification measures during the registration process and through the KYC process to ensure that only eligible adults have access to our gaming platform.
Lv66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in how we handle data, changes in the services we offer, or new legal compliance requirements.
Each time we make a material amendment, we will notify you through:
Your continued use of the lv66 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. We recommend visiting this page periodically to stay informed about how we protect your privacy.
The current version of this Privacy Policy is Version 2.4, updated in January 2026. A changelog compared to the previous version is available upon request through our customer support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist through the following channels:
We are committed to responding to all privacy-related inquiries within 3 business days. For requests involving data rights (access, rectification, deletion), processing may take up to 14 business days depending on the complexity of the request.
When contacting us regarding personal data, please provide your username or account number to help us process your request faster. We may require additional identity verification before disclosing or modifying any account information for your security.